Privacy Policy

1. Information We Collect

Information you provide directly

• Email address — when you sign up for our newsletter, subscribe to updates, or contact us.
• Assessment responses — your answers to the MSP Readiness Assessment, including self-reported business maturity ratings across service delivery, sales, financial management, team leadership, and security dimensions.
• Assessment scores — the calculated results and dimension scores generated from your assessment responses.
• Contact information — any information you voluntarily provide when contacting us via email.

Information collected automatically

• Usage data — pages visited, time spent on pages, referral source, and general browsing behaviour. We may use analytics tools to collect this data in the future.
• Device information — browser type, operating system, screen resolution, and language preference.
• IP address — collected by our hosting provider; used in aggregate for geographic insights.

2. How We Use Your Information

• To deliver and improve the MSP Readiness Assessment and personalised results.
• To send you educational content, MSP growth tips, and relevant communications (only if you have opted in).
• To analyse website usage and improve our content, features, and user experience.
• To respond to your enquiries and provide support.
• To detect, prevent, and address technical issues or abuse.

3. Cookies and Analytics

We may use analytics tools such as Google Analytics to understand how visitors interact with our website. If enabled, these tools use first-party cookies to distinguish unique users and sessions. These cookies do not contain personally identifiable information.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set.

4. Third-Party Services

We rely on the following third-party services to operate MSP Coach. Each has its own privacy policy governing data handling:

• Vercel — website hosting and edge delivery.
• Resend — transactional and marketing email delivery.

We do not sell, trade, or rent your personal information to any third party. We share data with the above providers only as necessary to operate our services.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Assessment data — retained to provide you with access to your results; deleted upon request.
• Email communications — you may unsubscribe at any time; we remove you from marketing lists within 48 hours.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure— request deletion of your personal data (“right to be forgotten”).
• Right to restrict processing — request that we limit how we use your data.
• Right to data portability — receive your data in a structured, commonly used, machine-readable format.
• Right to object — object to processing of your data for certain purposes, including direct marketing.

To exercise any of these rights, email us at hello@mspcoach.com. We will respond within 30 days.

7. Your Rights Under CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to know — request disclosure of the categories and specific pieces of personal information we have collected.
• Right to delete — request deletion of your personal information.
• Right to opt out — we do not sell personal information. If this changes, we will provide a clear opt-out mechanism.
• Right to non-discrimination — we will not discriminate against you for exercising your CCPA rights.

8. Children's Privacy

MSP Coach is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically for any changes. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at:

hello@mspcoach.com